Terms and Conditions

1. Business Identification

These terms govern the use of the website ReinozArt ("the website"), operated by:

Identity: Byron-Butler Corporation Ltd
Registered address: 41 Baddow Close, Woodford Green, London, IG8 7JE, United Kingdom
Company number: 08918733 (England & Wales)
Email: reine@reinoz.art

The website sells illustrations, artworks and digital content ("the products").

2. Acceptance of Terms

By accessing, browsing or placing an order on this website, you accept these terms and conditions in full. If you do not agree with any part, you must not use the site or purchase products.

These terms may be modified at any time. Changes will be posted on this page and, if substantial, notified to registered users. Continued use of the site after changes constitute acceptance.

3. Pre-contractual Information and Contract Formation

The display of products on the website constitutes an invitation to make an offer to purchase. By clicking "Buy" and completing the payment process, you make a binding offer to purchase. The contract is concluded when you receive the order confirmation by email.

Before placing your order, you will have the opportunity to review and correct any errors in the data entered. The language of the contract will be Spanish or English, depending on your selection on the website.

4. Prices and Payment

All prices are shown in euros (EUR) and include applicable taxes (VAT) unless otherwise stated. Shipping costs, if any, will be indicated before purchase completion.

Payment is processed through Stripe. We do not store credit card or payment data. Stripe may require additional authentication (3D Secure) to complete the transaction.

Payments are considered complete when Stripe confirms authorisation. If the payment is rejected, the order will not be processed.

5. Delivery and Shipping

For physical products, the estimated delivery time will be indicated during the purchase process. ReinozArt is not responsible for delays caused by the carrier or force majeure.

The risk of loss or damage to products passes to the customer upon receipt of the order.

For digital products (downloadable), access is provided immediately after payment confirmation.

6. Right of Withdrawal and Returns

As a consumer, you have 14 calendar days from receipt of the order to exercise your right of withdrawal without giving any reason. Full details, including exclusions and procedure, can be found in our Returns Policy.

7. Legal Warranty

All physical products purchased on this website have a statutory conformity warranty of 2 years from delivery (Directive 2019/771 / Consumer Rights Act 2015). This covers defects existing at the time of delivery. In the event of non-conformity, you are entitled to repair, replacement, price reduction or contract rescission, as applicable.

8. Digital Content

If you purchase digital content (downloadable illustrations, digital files), the right of withdrawal is lost once you have downloaded the file, provided you gave your express consent and were informed of this loss of right (CCR 2013 reg. 37).

Digital content is licensed, not sold. You obtain a non-exclusive, non-transferable, limited licence for personal, non-commercial use. Redistribution, resale or commercial use of digital content is prohibited without express authorisation.

9. Intellectual Property

All content on the website, including artworks, texts, logos, images and design, are the exclusive property of ReinozArt or used with appropriate authorisation. Reproduction, distribution, modification or public communication without the express consent of the author is prohibited, except as permitted by applicable intellectual property law (Copyright, Designs and Patents Act 1988 / Real Decreto Legislativo 1/1996).

10. Website Use

You agree to:

• Not use the site for unlawful activities or contrary to good faith
• Not post offensive, defamatory or discriminatory comments or messages
• Not introduce viruses or any other malicious code
• Not attempt to gain unauthorised access to restricted areas of the site

11. Third-party Links

This site may contain links to external sites (social media, payment services). ReinozArt is not responsible for the content, privacy policies or practices of these sites. Access to such links is at your own risk. We recommend reviewing their terms and policies before providing personal data.

12. Limitation of Liability

ReinozArt does not guarantee continuous availability of the website and is not liable for damages arising from:

• Service interruptions due to maintenance, technical failures or force majeure
• Errors or omissions in the content
• Improper use of the site by the user

To the maximum extent permitted by law, ReinozArt's total liability for any claim arising from the purchase of products is limited to the amount paid for those products.

13. Data Protection

The processing of your personal data is governed by our Privacy Policy, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Regulation (EU) 2016/679 (GDPR) and the Spanish Organic Law 3/2018 (LOPDGDD).

14. Governing Law and Jurisdiction

For consumers in Spain: these terms are governed by Spanish law. Disputes shall be submitted to the courts of the consumer's domicile.

For consumers in the United Kingdom: these terms are governed by the law of England and Wales. Disputes shall be submitted to the courts of the consumer's domicile in the UK.

Online Dispute Resolution (ODR): in accordance with Regulation (EU) 524/2013, consumers resident in the European Union may access the online dispute resolution platform at https://ec.europa.eu/consumers/odr.